Shipping Policy

Estimated shipping delivery times:

USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Order never arrived:

If your order didn't end up arriving, be sure to let us know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at support@pixilart.com noting your order number. We'll see what can be done.

Returns Policy

30-Day Returns

If you are fully satisfied with the quality, print or if the sizes are incorrect, just let us know within 30 days after the order has shipped, and we'll glady take it back or replace it with something else.

How to return?

You can contact us at support@pixilart.com.

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!

Estimated shipping delivery times:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

If you'd like a different size, get in touch with us at support@pixilart.com and we'll let you know what your next steps are.